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Season 12, Episode 8: The Bulstone Hotel, Branscombe

Alex Polizzi tries to steer the owners of The Bulstone Hotel, Devon in a new direction, after finding old award certificates on display, out-of-date decor and an old-fashioned approach. However, her efforts are met with resistance from husband and wife hoteliers Judith and Kevin, as rows, walkouts and a badly timed broken leg threaten to turn her mission into an uphill struggle.